About Us

BMC PartnerSynergy ITSM Inc. is a leading global provider of IT Service Management solutions that empower companies to automate their IT support and delivery processes and prove IT’s value to the business. 

With more than 15 years in the IT Service Management industry, Synergy ITSM Inc. has deep expertise and experience in improving IT support processes and enabling them with market-leading BMC Software technology. More than 200 customers worldwide, from small and mid-sized businesses to global enterprises, have chosen Synergy ITSM, Inc. to automate their support processes, improve service levels, successfully manage assets, and lower costs.

Synergy ITSM Inc is a Certified BMC Software Premier Solution Partner specifically for the BMC IT Service Management Express (ITSMe) and Service Desk Express solutions. This mature and deeply functional line of web-based IT support and workflow management products has been used in over 5,000 installations around the world for the last 15 years. Synergy ITSM, Inc. represents these BMC solutions because they are the most affordable, reliable and robust applications available to help your IT organization grow and mature into an integral part of your business mission.

Synergy ITSM Inc.’s highly flexible, ITIL® and value-focused best practice consulting services and solutions help our customers to clearly define their strategy, design lean processes to support that strategy and enable those defined processes with a best-in-class software solution. Some companies can provide you help with your processes…others can easily sell you a tool…at Synergy ITSM, Inc., we know that the people, process and technology must all work in concert to improve IT Service Support and Delivery and we provide our customers with solutions for managing all three.

LOCATIONS

Synergy ITSM, Inc. is headquartered in Atlanta, Georgia, and has offices located in Miami, Fl.   From these two major cities we serve the United States and the Caribbean markets.

Synergy ITSM, Inc - Headquarters
4155 Lawrenceville Hwy., # 8144
Lilburn, GA 30047
Voice and Fax : (678) 388-9391
Toll Free: 800.977.ITSM (4876)