Consulting Services

BMC Knowledge Management Express Services

You probably have years of knowledge on sticky notes and in booklets on technicians’ desks that your staff has developed to help resolve issues. You probably also have five to ten or more recurring requests for how-to information from your end users. When properly integrated with BMC Service Desk Express and configured by Synergy ITSM Expert Consulting Services, BMC Knowledge Management Express will let you formally capture, format, present and manage that knowledge. By putting your company knowledge capital at the fingertips of your support staff and your end users you can cut costs by reducing incident resolution times or avoiding handling incidents that can be self-resolved by your end users. We can help you:

• Design and implement a Knowledge Management lifecycle process that assures the refresh of your knowledgebase
• Define the best-practice types and formats of knowledge articles
• Define the secure containers that allow you to display different knowledge to different groups of users based on “need to know” role-based security
• Rapidly design, develop, and deploy BMC Knowledge Management Express and Integrate with Service Desk Express

For more information on our BMC Knowledge Management Express and Service Desk Express services, contact us.