Consulting Services

Synergy ITSMe Consulting Services

Synergy ITSM is a BMC Software Premier Partner and we have served over 100 clients from as small as three IT staff to as large as one-hundred and fifty IT staff using the BMC Service Desk Express core application. From our inception in 1998, we have been 100% focused on our customer’s needs which has allowed us to understand our client’s needs better than our competitors. This unique success comes from the fact that each member of our team, including our two owners has, at one point in their careers, been in operations management of large and small IT Service Support organizations. Consequently, we go far beyond the theoretical and have a real world understanding of IT challenges and how to use ITIL®and best practices and the BMC solutions in a way that doesn’t reduce efficiency or implement “process for process’ sake”.

Knowing this, organizations of every type– large and small, local and global–have turned to Synergy to help implement, maintain, and optimize their business processes and their BMC Software solutions, specifically Service Desk Express (previously known as Magic). 

All of our sales and technical people are highly experienced in this solution, certified in ITIL®Foundations and Certified BMC Consultants and Integrators, and can help fit our customers with the correct solution to match their needs. Our technical consultants have over 50 years combined experience in installing and configuring BMC Software solutions and are also required to re-certify periodically with BMC to maintain their skills and assure BMC customers are supportable.

Point blank; we understand our client’s business requirements and the BMC Software solutions better that most and know how to get the most from them. 

Today, our customers benefit from our close working relationship with BMC Software and we've received a series of BMC Software certifications and contracts that affirm our expertise:

  • North America Premier Level Partner
  • Caribbean Premier and L1 Level Partner
  • ITIL®Foundations Certified Partner
  • Authorized Front Line Support Partner for the Entire Caribbean market

The entire BMC Express product line, called IT Service Management Express consists of the following solution sets. Synergy ITSM has experience implementing each set and enabling our customers to grow over time as they mature in the use of the ITIL®framework.

  • BMC Service Desk Express Suite services
  • Service Desk Express Change/Problem Management services
  • BMC Configuration Management Express (Includes Discovery Express) services
  • BMC Knowledge Management Express services
  • BMC Performance Management Express services
  • Customized Crystal Report writing services
  • SDE and ITSMe Educational Services

For more information on any of our consulting practice areas, contact us.