Solutions

Synergy IT Service Management Solutions

Designed to meet the requirements of midsized and large businesses, automate IT processes, and lower the cost of support operations, Synergy ITSM offers customizable, browser-based service management solutions that combine BMC’s best-in-class software with core ITIL® best practices.

The easy-to-use and easy-to-administer solutions deliver superior service and reduce operational expenses with reporting that provides the data you need to make informed business decisions.

Solution Components

BMC ITSM Express

BMC Service Desk Express Suite

BMC Service Desk Express Change Management

BMC Configuration Manager Express

BMC Configuration Discovery Express

BMC Performance Manager Express

BMC Knowledge Management Express

BMC Service Desk Express Client Services

BMC Service Desk Express Integration for Microsoft SCOM

 

BMC Service Desk Express Integration for Microsoft SCCM

BMC Alignability for Service Desk Express

AlarmPoint for Service Desk Express

MagicWand Barcode Scanning Integration

Service Desk Express Wireless Integration

Enterprise Password Management for SDE

CMDB Analyzer for Service Desk Express