Solutions

BMC ServiceDesk on Force.com

Do you need ITIL help desk software that is always at the latest version, requires no additional hardware investment and comes with back up and disaster recovery included? BMC Software and salesforce.com have partnered to do just that.

We at Synergy ITSM, Inc. are very excited about this new technology from BMC. We are impressed that the development team at BMC has been able to translate its decades of experience with improving on-premise Service Desk Express to the most mature SaaS (software-as-a-service) platform available, Salesforce.com (or force.com). Most importantly, BMC has finally embraced a strategy to address the pain of small to midmarket companies.

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This exciting Cloud-based service desk offering:

  • Provides out of the box ITIL-based incident management, self service, and inventory management processes
  • Streamlines setup through Wizard-guided templates
  • Includes a personalized portal that puts the tools you need at your finger tips
  • Is delivered in compliance with SAS 70 guidelines for higher security
  • Reduces training effort and accelerates time-to-productivity through a simplified, best-practice user experience

Register now for a free trial of this IT help desk and learn how you can reduce customer wait time from 5 minutes to 45 seconds and increase first-call resolution rates from 30% to 90%.

Resources:

Contact us for more information or to be added to our BMC ServiceDesk on Force Interest Group mailing list.

Donna Hammond
Director of Business Development, North America
Mobile: 602.743.8805
Office: 800.977.4876 Ext 706
donna@synergyitsm.com