Solutions

BMC Service Desk Express Integration for Microsoft SCCM

Business Challenge

Mid-market companies who use Microsoft System Center Configuration Manager (SCCM) to manage their servers are restricted if their service desk is not able to utilize SCCM information in a seamless manner. A lack of complete information results in erroneous problem management and runs the risk of a failure of higher magnitude due to poor change management. Custom integration services might address the challenge temporarily but are time-consuming and require repeated maintenance.

Business Need

• Provide seamless integration between Microsoft SCCM and the service desk
• Ensure your service representatives have access to complete and recent information of IT infrastruct
• Enable your service desk to utilize the right information for accurate problem management

Our Solution
Transfer data seamlessly from Microsoft SCCM into the BMC Service Desk Express Suite. Pre-configured workflows require minimal setup and configuration. Schedule-defined packages run to pull and import data into the service desk automatically. Application-level integration enables users to launch Microsoft SCCM from within BMC Service Desk Express Suite. This integration will save your team time and provide tighter automation between work groups to better serve your customers.

Key Features & Benefits

• Provides service desk complete visibility to the information stored in Microsoft SCCM
• Increases accuracy of problem management
• Reduces risk of potential failure and enables detailed change management as a result of precise and complete data flowing in from Microsoft SCCM
• Helps realize benefits faster with accelerated implementation and out-of-the-box packages
• Reduces Total Cost of Ownership as unlike custom integration services, it does not require additional effort with every patch update