Solutions

CMDB Analyzer for Service Desk Express

CMDB Analyzer for Service Desk Express provides the state-of-art visualization solution for BMC’s Service Desk Express CMDB. CMDB Analyzer realizes the full benefits of your CMDB system by delivering unprecedented visibility of infrastructure and application components as they impact business services. CMDB Analyzer is an essential tool for assessing changes, troubleshooting and root-cause analysis.

• Reduces cost in CMDB training, education, implementation and monitoring
• Simplifies CMDB data integration process by providing instant visual feedback from CI discovery and other CI integration processes
• Ensures CMDB data integrity and reliability

Key Features and Benefits

• Out-of-box support for BMC Service Desk Express 9.6 with SQL Database
• Scalable to view tens of thousands of CIs and relationships in one single graph
• Taking database snapshots and building off-line views
• Viewing CI as well as associated Service in single graph
• Overlaying Incident and Change information on CI and Services graph
• Ability to duplicate views and create sub-graphs
• CI and relationship dynamic filtering
• Impact Analysis
• Instant access to CI and Service attributes
• Configurable graphics properties
• Snapshot, image export and print preview
• Smart Zoom and Object Magnifier
• Creating graphical Service Map with configurable background image
• Incident and Change Summary View
• Incident and Change Category View
• Incident Group View
• Cross launching within SDE and CMDB Analyzer
  

Contact us for more information and to schedule a demo.