Solutions

Enterprise Password Management

P-Synch for BMC Service Desk Express

P-Synch is a total password management solution delivering web based, secure IVR, and secure token solutions to enable the management of passwords for both internal users and customers needing to access secure web sites.

P-Synch synchronizes user passwords across all platforms and systems without installing any software at the client level; enforces enterprise-wide password strength policies; allows authenticated users to reset their own forgotten passwords; allows support staff to reset passwords on every system, with no special administrative rights; P-Synch reduces support costs while improving network security. P-Synch supports over 70 platforms and systems.

The interface between P-Synch and BMC Service Desk Express automatically creates new service-related call records, updates and closes existing call records and keeps track of all password related incidents including end-user self-service events. This integrated solution eliminates redundant data entry, streamlines the password problem resolution process and provides management with effective call and problem statistics.

For more information, please contact us.