Solutions

Bomgar – Enterprise Remote Support for SDE

Speed Resolution and Cut Costs with Remote Support

Support organizations using BMC Service Desk Express to automate incident tracking can now enhance customer support by integrating Bomgar. Bomgar adds enterprise remote support, advanced diagnostic tools and secure chat to the BMC ITSMe platform.

Because of the benefit and value, BMC includes and maintains an integration to Bomgar as a standard component of BMC Service Desk Express. The integration to Bomgar is available for versions 9.0 and above of BMC Service Desk Express, and is included as a patch release for version 9.6.

Increase IT Staff Productivity with Secure Chat

With Bomgar, support representatives can communicate securely with customers and other team members. Bomgar records chat transcripts, augmenting audit trail details. Transcripts are tied to service desk tickets and can be exported to external databases.

• Chat with customers and other support technicians or teams
• Create and send pre-scripted canned messages
• Push a URL to the remote customer

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